Once the Zone Touch time clock is installed and connected to All Hours, you may need to reset it because of local network problems or a clock time change.
You can reset the Zone Touch device:
All Hours portal
Log in to the All Hours portal as an administrator who can edit Settings › Clocking points › Settings. Open the clocking point of the time clock and update the time clock's time.
If this doesn't bring the device online or correct its time, reset it using one of the two methods below.
On the device: manual restart
To restart the Zone Touch time clock manually:
Press and hold your finger on the screen for 10 seconds.
Enter PIN 1337 on the keypad.
A list of folders opens. Select Connection info.
At the bottom, select Test connectivity and confirm with the tick.
You should get the following result:
If any test results show as failed in red, ask your IT department to check that the following ports are open on your local network:
DNS – port 53
NTP – port 123
MQTT – port 8883
HTTPS – port 443
After the connectivity test, check the IP address setting on the Network tab. We recommend setting it to Dynamic.
You can restart the device in the Device Info section:
If the device restarts but still doesn't come online or update its time, report the issue to [email protected] or through the chat.
You can also try resetting the device through the ZAP portal on your local network.
Zone Touch portal (ZAP) on your local network
The portal is built into the device and opens in any standard browser.
Enter the device's IP address in the address bar. If the device uses DHCP, you can also reach it by its hostname, http://zoneABCDEF, where ABCDEF are the last 6 characters of the device's MAC address (printed on the label).
For example, MAC address C4:F4:64:01:AA:5F → http://zone01AA5F
Once the portal opens, follow these steps to log in:
1. Select Enter.
2. Accept the security exception. This is needed because ZAP doesn't use third-party certificates for security verification.
3. Enter the username and password. The defaults are username user and password 123.
4. Once you're logged in, the configuration is in the Device settings section.
Ask your IT department to send us the IP address and NTP server details from Device Settings / Networking, along with the result of Maintenance › Cloud Connectivity › Run analysis. Send them to [email protected] or through the chat in the All Hours app.
Your network administrator is the best person to check the details of the Zone Touch device configuration.
Below is a summary of the network settings to make configuration easier:
